A fast-growing Direct-to-Consumer (D2C) fashion brand faced significant challenges in managing its inventory across multiple sales channels and warehouses. Discrepancies between their Order Management System (OMS) and marketplace reports led to overselling and customer dissatisfaction. Returns processing was slow and error-prone, impacting cash flow and customer experience.

Osfin implemented a comprehensive e-commerce inventory reconciliation solution to address these pain points:

1. Shipping Reconciliation: Automated order-level matching between OMS and courier partner reports
2. Returns Management: Streamlined tracking and processing of returned items
3. Stock Reconciliation: Real-time inventory tracking across all warehouses

Key improvements after implementing Osfin's e-commerce inventory reconciliation:

• Inventory accuracy increased from 85% to 100%
• Returns processing time reduced by 30%
• Unaccounted inventory decreased by 15%
• Customer satisfaction scores improved by 25%

The D2C brand achieved significant cost savings and operational efficiencies through improved inventory management. Osfin's e-commerce inventory reconciliation solution positioned the company for scalable growth in the competitive online retail landscape.

‍