ATMs automated across the country

A leading Indian bank with over 1,500 ATMs across 20 states faced significant challenges in managing its vast ATM network. The bank's legacy systems were struggling to keep up with the complex data streams from multiple ATM types, switch providers, and core banking systems. Lengthy reconciliation processes taking up to 72 hours left the bank exposed to cash discrepancies and potential fraud. The operations team was overwhelmed with manual exception handling, addressing over 500 cases daily. Moreover, the existing infrastructure lacked the scalability needed to meet growing demand.

The bank urgently needed a solution to dramatically reduce processing time, improve accuracy, and automate exception handling while providing the flexibility to adapt to future growth. They turned to Osfin's Data Automation Platform to address these challenges head-on.

Osfin's implementation began with deploying multi-source data ingestion, featuring custom connectors for various ATM models and switch providers. An intelligent engine was introduced to standardise data from various sources, while a configurable matching engine was set up to handle complex scenarios. To tackle the overwhelming exception handling, Osfin implemented machine learning-powered algorithms. Real-time dashboards and alerts were also integrated, providing instant visibility into operations.

The entire implementation process, including data migration, rule configuration, and staff training, was completed in just 12 weeks – an impressive 60% faster than initially projected. This rapid deployment allowed the bank to start reaping benefits almost immediately.

Within three months of going live, the bank achieved remarkable improvements across its ATM operations. The end-to-end reconciliation process for all 1,500+ ATMs now completes in under 4 hours, a staggering 95% reduction from the previous 72-hour cycle. The automation of exception resolution increased from 20% to 85%, drastically reducing the daily manual workload.

"With Osfin, we've achieved a level of data control and process automation that we never thought possible. It's not just about reconciliation anymore - we're using the platform to drive strategic decisions across our entire ATM network."

Head of Operations

The improved visibility and control provided by Osfin's platform led to optimized cash management. Idle cash was reduced, contributing to an overall improvement in ATM uptime. One of the key factors in the project's success was the no-code nature of Osfin's platform. This feature empowered the operations team to create their own rules and processes quickly, greatly improving transparency and reducing dependency on IT. This newfound agility allowed the bank to rapidly implement controls for new services and expand operations in different regions without lengthy development cycles.

The process optimization, fraud prevention, and legacy system decommissioning, underscore the significant operational impact of this digital transformation. More importantly, the bank has positioned itself to meet future challenges with agility and confidence, thanks to its partnership with Osfin.

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